30 DAY RETURNS
Thank you for shopping with us at www.thezebraeffect.com.au.
Your satisfaction is our priority, and we want you to feel confident with your purchase.
If you change your mind, you may return your item(s) within 30 days of receiving your order, provided they are unworn, unwashed, and in original condition with all tags attached. Once your return is approved, you will receive a store credit. All returns are issued as store credit, which never expires.
If you need a different size or style, simply use your store credit to place a new order.
Returned items must be free from damage and signs of wear, including deodorant, perfume, makeup, or fake tan (such as eyeliner, eyeshadow, foundation, or lipstick).
For hygiene reasons, the following items cannot be returned unless they are deemed faulty or damaged:
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Intimates
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Swimwear
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Hair accessories
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Jewellery
Return postage costs are the responsibility of the customer. This allows us to maintain competitive and affordable pricing across The Zebra Effect. Customers are required to organise return postage using their preferred carrier.
👉 Start your return here:
https://thezebra.returnsplus.ai/en/returns
Warranty & Faulty Items
Under Australian Consumer Law, if an item is found to be faulty, damaged, or incorrect, we will cover return postage and offer a replacement or refund as appropriate. Please notify us of any issues within a reasonable timeframe. We sincerely apologise for any inconvenience caused.
Please allow 2–5 business days for our team to respond to any enquiries.
Your feedback is always appreciated, as it helps us improve our service and better support you and our customers in the future.
