Returns & Exchanges

This is an online boutique store and the returns address is purely for returns and exchanges only. The Zebra Effect team will need the returns and exchanges form filled out and sent back for processing.

It is important to let us know the reason for why you wish to send back your purchase, so we can better support your individual needs and our customers in the future.

RETURNS ADDRESS:  133 Soldiers Rd, Berwick VIC 3806

RETURNS CHECKLIST: THINGS TO CONSIDER WHEN RETURNING AN ITEM!

Please ensure the following is ticked off when returning an item or multiple items of clothing.

  • Item to be returned within 14 days of delivery, return postage is at the expense of the customer.
  • Original tags are attached to the garment.
  • The item is clean, unwashed and unworn. This means all item(s) returned are free of deodorant and makeup stains (eyeliner, eye shadow, foundation & lipstick).
  • The item is returned in the original packaging in accordance with the way it was received.
  • Must contact info@thezebraeffect.com.au to let us know a return is on its way.

For hygiene reasons, all intimates, swimwear and jewellery can only be exchanged if there is a fault found.

PLEASE NOTE:
- SALE ITEMS ARE NON REFUNDABLE, UNLESS FAULTY OR DAMAGED.

- WHEN FREE SHIPPING OCCURS, A FLAT RATE OF $10.00 IS NON REFUNDABLE, EXCEPT WHEN THERE IS A FAULT OR ISSUE FOUND.


If you are unsure of the process, please contact us on info@thezebraeffect.com.au and we can assist with your enquiry.