It is important to let us know the reason for why you wish to send back your purchase, so we can better support your individual needs and our customers in the future.
RETURNS ADDRESS: 133 Soldiers Rd, Berwick VIC 3806
RETURNS CHECKLIST: THINGS TO CONSIDER WHEN RETURNING AN ITEM!
Please ensure the following is ticked off when returning an item or multiple items of clothing.
- Item to be returned within 14 days of delivery, return postage is at the expense of the customer.
- Original tags are attached to the garment.
- The item is clean, unwashed and unworn. This means all item(s) returned are free of deodorant and makeup stains (eyeliner, eye shadow, foundation & lipstick).
- The item is returned in the original packaging in accordance with the way it was received.
- Must contact email@example.com to let us know a return is on its way.
For hygiene reasons, all intimates, swimwear and jewellery can only be exchanged if there is a fault found.
- SALE ITEMS ARE NON REFUNDABLE, UNLESS A GOOD IS FAULTY OR DAMAGED.
- IN THE EVENT AN ITEM IS RETURNED FOR CHANGE OF MIND, WE WILL ISSUE A CREDIT NOTE TO THE VALUE OF THE PURCHASE (LESS POSTAGE) OR EXCHANGE AS REQUIRED.
- SHOULD YOU QUALIFY FOR A REFUND, A FLAT RATE OF $10.00 IS NON REFUNDABLE, EXCEPT WHEN THERE IS A FAULT OR ISSUE FOUND.
If you are unsure of the process, please contact us on firstname.lastname@example.org and we can assist with your enquiry.